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  FAQs

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  1. Who is Direct Transport?
  2. Why should I use Direct Transport?
  3. What kind of shipping options can I find on Direct Transport?
  4. Is Direct Transport a carrier?
  5. Why should I register?
  6. How do I customize a shipment?
  7. Can I track a package even if I didn’t use Direct Transport to ship it?
  8. Is my package insured?
  9. How do I get my carrier company listed on Direct Transport?
  10. How do I add Direct Transport to my web site?
  11. Is the information I provide on Direct Transport private and secure?
  12. How do I contact Direct Transport?

Who is Direct Transport?
Direct Transport provides on line access to package delivery services, including local, same day, and after hours delivery. Direct Transportís vast database of shipping schedules and rates allows everyone to compare rates and services among a full range of carriers including local express delivery companies and major overnight carriers. This comprehensive service makes it easy to price, ship, track and manage all of your shipments from a single Internet site. For more information, visit the How It Works page.

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Why should I use Direct Transport?
Our goal is to make your life simple. Well, at least as it relates to shipping, anyway. From our one site youíll be able to:

  • Quickly and easily compare a complete range of shipping rates and carriers, choose the one thatís right for you, and send your package on its way.
  • Find solutions for your special requirements Ė say you need to get something across town in an hour or across the country today Ė we can help you out.
  • Track and manage all of your shipments, even if you didnít ship them from our site.
  • Customize Direct Transport to reflect your personal preferences.
  • View real-time delivery status and performance statistics for Direct Transport partner carriers.

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What kind of shipping options can I find on Direct Transport?
We strive to provide you with the broadest array of shipping options possible, including: Same day delivery ∑ After hours delivery ∑ Next Flight Out delivery ∑ Next day delivery ∑ Second day delivery ∑ Ground delivery ∑ Custom delivery

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Is Direct Transport a carrier?
No. We donít actually drive the trucks or fly the planes Ė we just know all the schedules and rates, and have the technology that allows you to price, ship, track, and manage your shipments on line.

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Why should I register?
By registering, you can create a profile that will make shipping and tracking even easier for you. For more information see Why Register?

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How do I customize a shipment?
If you have special needs and donít see a shipping option that fills those needs, simply click on the ďCustomize Shipping OptionsĒ button when that becomes available. Examples of when you might want to customize a shipment:

  • If you have a time-definite need, you can state exactly when you want your package picked up and delivered, even if it falls outside of regularly scheduled delivery runs.
  • If you have a multi-stop shipment (e.g., ship my package from point A to point B to point C and back to point A).
  • If you have an oversize, heavy, or fragile item that requires special handling.

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Can I track a package even if I didn’t use Direct Transport to ship it?
Yes. As long as it was shipped with a major carrier and you know the tracking number, we can track it for you. You can also track multiple shipments from multiple carriers all from our one site.

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Is my package insured?
Yes, just like other national package and express delivery services, your package is insured by the Direct Transport delivery company partner, generally up to $50, from the time it is picked up to the time it is dropped off. You can increase the value of this coverage by stating a declared value when you place the order.

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How do I get my carrier company listed on Direct Transport?
If you are a carrier and would like to have your company included on the Direct Transport site, please follow the instructions on how to become an Direct Transport partner.

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How do I add Direct Transport to my web site?
Offering your customers the ability to price, order and track their shipments is an easy and effective way to add value to your site. We can work with you to provide the necessary links or APIs to integrate our shipping options with your site. For more information, learn how to Integrate shipping on my site.

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Is the information I provide on Direct Transport private and secure?
Yes. We take your privacy very seriously and take several measures to ensure the security of your information. First, every Direct Transport user must log on to the site with a unique user name and password to access any private information. Furthermore, all information relating to addresses, shipping history, etc., that is transferred over the Internet is encrypted using a 40-bit Secure Socket Layer (SSL) connection. Finally, Direct Transport adheres to a strict privacy policy developed by Trust-e, an independent, non-profit organization established to ensure Internet privacy. For more information, see Direct Transportís Privacy Policy.

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How do I contact Direct Transport?  Just click here.

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